About Big Ben Medical
Revolutionizing healthcare supply distribution since 2019
Empowering Independent Practices
Welcome to Big Ben Medical, where healthcare innovation meets personalized care. Founded in 2019, our journey began with a vision to bridge critical gaps in the healthcare industry. Witnessing the disparities in service quality, pricing, and product availability between large corporations and small to medium healthcare providers, our founder set out to level the playing field.
The COVID-19 pandemic starkly illuminated these disparities, transforming what was already a serious concern into an urgent mission. Our response was clear: to create a supply chain that serves all healthcare providers equally, regardless of their size.
Our Mission
To empower independent healthcare practices with better pricing, rapid service, and innovative solutions that enable them to deliver exceptional patient care.
Our Vision
To ensure every healthcare provider—large or small—has access to the superior products, services, and value they need to thrive in today's competitive landscape.
Why Choose Big Ben Medical
We built our foundation on four essential principles that set us apart in the medical supply industry
Consistent Excellence
We are dedicated to delivering outstanding service and products every time. Our commitment to consistency ensures that healthcare providers can always rely on us for excellence in every interaction.
Uncompromising Quality
Quality is at the core of everything we do. From sourcing to delivery, we maintain the highest standards to ensure our medical supplies meet and exceed industry expectations.
Reliable On-Time Delivery
In healthcare, timing is everything. We pride ourselves on a dependable logistics network that guarantees your supplies arrive exactly when you need them, every time.
Unbeatable Pricing
We believe high-quality healthcare supplies should be accessible to all. Our competitive pricing delivers exceptional value without compromising on the quality you deserve.
Introducing Diamond Membership
Join our exclusive membership program designed specifically for independent practices and urgent care groups. Unlock premium benefits and significant savings.
Diamond Membership
Exclusive benefits for independent medical practices
Monthly Subscription
$95.00
Group Purchasing Organization (GPO) Enrollment
Save on all practice expenses via pre-negotiated supplier agreements with our extensive network.
Best Available Price with Price Match Guarantee
We guarantee the best pricing on medical supplies and will match any lower price you find.
Priority Allocation During Shortages
Diamond members receive priority access to critical supplies during backorders and industry shortages.
Zero-Fee Credit Card Processing
Eliminate processing fees on all upfront payments made by credit card, saving you thousands annually.
Extended 45-Day Net Payment Terms
After 3 months of membership, qualify for extended 45-day payment terms with credit approval.
Access to RUCO Inventory Management
Utilize our advanced inventory management system to streamline ordering and reduce waste.
A FREE one year subscription of Chartnote AI Max plan
Enjoy a complimentary one-year subscription to Chartnote AI Max, valued at $1,188!
Special Health club Membership Offer Just for You!
Receive a discounted one adult membership at Life Time Fitness health clubs, subject to availability
How It Works
Join Big Ben Medical's Diamond Membership in four simple steps to transform your practice's supply chain
Join Diamond Membership
Complete our simple application form to join our exclusive Diamond Membership program. Once approved, you'll gain immediate access to all membership benefits.
Access Exclusive Pricing
As a Diamond Member, you'll automatically receive our best available pricing on all products, backed by our price match guarantee and GPO enrollment benefits.
Shop for Supplies
Browse our extensive catalog of high-quality medical supplies through our user-friendly online store. Place orders easily with just a few clicks and enjoy zero-fee credit card processing.
Manage Inventory with RUCO
Utilize our advanced RUCO Inventory Management system to track usage, automate reordering, and optimize your supply chain for maximum efficiency and cost savings.
Join Diamond Membership
Complete our simple application form to join our exclusive Diamond Membership program. Once approved, you'll gain immediate access to all membership benefits.
Access Exclusive Pricing
As a Diamond Member, you'll automatically receive our best available pricing on all products, backed by our price match guarantee and GPO enrollment benefits.
Shop for Supplies
Browse our extensive catalog of high-quality medical supplies through our user-friendly online store. Place orders easily with just a few clicks and enjoy zero-fee credit card processing.
Manage Inventory with RUCO
Utilize our advanced RUCO Inventory Management system to track usage, automate reordering, and optimize your supply chain for maximum efficiency and cost savings.
RUCO Inventory Management: Effortless, Automated, Accurate
Revolutionize Your Inventory—Save Time, Eliminate Stockouts, and Stop Wasting Supplies
Zero Expired Products
FIFO rotation ensures nothing goes to waste. Our system tracks expiration dates and prioritizes older stock first.
30+ Hours Saved Monthly
Reclaim staff time for patient care, not paperwork. Eliminate manual inventory counts and tedious ordering processes.
2-Week Buffer Supply
Never run out—intelligent monitoring keeps you stocked. Our system maintains a minimum two-week supply buffer at all times.
AI-Powered Automation
Optional privacy-friendly camera monitoring for hands-off management. Choose between automated camera monitoring or manual photo submission.
How RUCO Works
Staff takes a quick photo of supply shelves each day.
RUCO's computer vision detects low stock and generates replenishment orders.
You review and approve with a single click.
Supplies are delivered before you run out.
Featured collection
Trust & Credibility
Join hundreds of healthcare providers who trust Big Ben Medical for their essential supplies
Big Ben Medical has transformed our supply chain. Their Diamond Membership program has saved us thousands in procurement costs, and their customer service is unmatched in the industry.
As a small independent practice, we struggled to get competitive pricing until we found Big Ben Medical. Their Diamond Membership has leveled the playing field for us, and their RUCO system has streamlined our inventory management.
During the pandemic, Big Ben Medical was there for us when other suppliers couldn't deliver. Their commitment to prioritizing independent practices has earned our loyalty. The zero-fee credit card processing alone saves us over $10,000 annually.
Certifications & Compliance
We maintain the highest standards of quality and compliance in the industry
HIPAA Compliant
GDPR Compliant
FDA Registered
ISO 9001 Certified
BBB A+ Rating
Frequently Asked Questions
Find answers to common questions about our Diamond Membership, pricing, delivery, and more
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What is the Diamond Membership program?
The Diamond Membership is our premium subscription program designed specifically for independent practices and urgent care groups. For $100 per month, members receive exclusive benefits including:
- Group Purchasing Organization (GPO) enrollment
- Best available pricing with price match guarantee
- Priority allocation during shortages and backorders
- Zero-fee credit card processing for upfront payments
- Extended 45-day net payment terms after 3 months (with credit approval)
- Access to our RUCO Inventory Management system
These benefits typically save our members thousands of dollars annually, far exceeding the membership cost.
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Is there a minimum commitment period for Diamond Membership?
No, there is no long-term commitment required. The Diamond Membership is billed monthly at $100, and you can cancel at any time. However, most of our members stay with us for years due to the significant cost savings and benefits they receive.
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How do I qualify for the extended 45-day payment terms?
After maintaining your Diamond Membership for 3 consecutive months, you become eligible to apply for our extended 45-day net payment terms. This benefit requires a simple credit approval process, which our team will guide you through. Most established practices easily qualify for this benefit.
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How does the price match guarantee work?
Our price match guarantee ensures you always get the best possible pricing. If you find a lower price for the same product from another authorized distributor, simply let us know, and we'll match or beat that price. This applies to identical products with the same specifications, quantity, and terms.
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What payment methods do you accept?
We accept all major credit cards, ACH transfers, and checks. Diamond Members enjoy zero-fee credit card processing, which means we absorb all credit card processing fees for upfront payments, saving you 2-3% on every purchase.
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What is your delivery timeframe?
Most orders are delivered within 2-3 business days. Orders placed before 2 PM EST typically ship the same day. We maintain a 99.8% on-time delivery rate and provide tracking information for all shipments. Diamond Members receive priority shipping during high-volume periods.
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Do you offer expedited shipping options?
Yes, we offer next-day and two-day expedited shipping options for urgent needs. Diamond Members receive discounted rates on expedited shipping services. For emergency situations, we also offer same-day courier services in select metropolitan areas.
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What is the RUCO Inventory Management system?
RUCO (Resource Utilization and Consumption Optimization) is our proprietary inventory management system designed specifically for healthcare practices. It helps you track usage patterns, set automatic reorder points, manage par levels, and reduce waste. The system integrates with our ordering platform for seamless procurement.
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Is there training available for the RUCO system?
Yes, all Diamond Members receive comprehensive training on the RUCO system. We offer both live virtual training sessions and on-demand video tutorials. Our support team is also available to assist with implementation and answer any questions you may have about optimizing your inventory management.
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How long does RUCO setup take?
Full implementation in just 2 weeks, with no operational downtime. Our team handles everything from initial assessment to installation and training.
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Can we use manual photos instead of AI cameras?
Yes, both options are available—choose what fits your privacy needs. You can either use our automated camera system or have staff take quick daily photos with a smartphone or tablet.
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Does RUCO integrate with our EHR or existing systems?
Seamless integration with all major platforms. RUCO works with your existing EHR, practice management, and accounting systems to provide a unified workflow.
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What's the staff training process?
30 minutes is all it takes—no technical expertise required. The intuitive, visual interface is designed for healthcare professionals, not IT specialists.
Still have questions? Our team is here to help.
Contact Us