Refund policy
Product Returns
We only accept returns with prior authorization. To arrange for a return, please call our Customer Service department or contact your Sales Representative. The following conditions must be met:
- All returns must include a copy of your invoice and a reason for the return
- Products must be returned in their original unopened container, unmarked, and properly packaged
- Any shortages or errors in shipments must be reported within five (5) days of the delivery date to issue a credit (if applicable)
Customers are responsible for shipping charges on all returns.
These items are not returnable: special order items, hazardous/flammable materials, expired products, items that cannot be returned to the manufacturer, any item marked as non-returnable, items required to be shipped and stored frozen, or any drop-shipped products.
Once opened and utilized, products and equipment may not be eligible for refund. Before unboxing any products or equipment, we advise that you examine the shipping container and packing list to confirm the contents align with your order. Products and equipment must be sent back in their untouched original packaging, without any marks, and properly packed. Products and equipment ordered on special request is not eligible for returns.
All product and equipment returns are subject to a restocking fee. The manufacturer's repair or replacement warranty covers equipment. We urge you to read and send back all necessary warranty information to the manufacturer as soon as your new equipment arrives. The manufacturer's warranty applies to any open or defective equipment.
