BIG BEN Diamond Plan
BIG BEN Diamond Plan
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Diamond Membership — Exclusive Membership for Independent Practices & Urgent Care Groups
Built for independent practices and urgent care groups — unlock GPO savings, priority supply access, and premium tools that pay for themselves. Big Ben Medical Supplies is one of North America's leading medical supply distributors, delivering hospital-level purchasing power to independent healthcare facilities.
💎 What's Included in the Diamond Plan?
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Includes Chartnote AI Max — $1,188 value FREE for 1 year
Automate clinical documentation and reduce physician burnout with a complimentary one-year Chartnote AI Max subscription, activated from day one of your membership. -
Group Purchasing Organization (GPO) Enrollment
Save on all practice expenses via pre-negotiated supplier agreements with our extensive network — GPO pricing without hospital-system volume requirements. -
Best Available Price + Price Match Guarantee
We guarantee the best pricing on every order and will match any lower price you find from a verified distributor. Diamond members never overpay. -
Priority Allocation During Shortages
First access to critical supplies during backorders and national shortages — so your practice stays stocked when others can't. -
Zero-Fee Credit Card Processing
Eliminate processing fees on all upfront credit card payments, saving your practice thousands annually. -
Extended 45-Day Net Payment Terms
After 3 months of membership, qualify for extended 45-day payment terms with credit approval — improving cash flow without disrupting supply. -
Access to RUCO Inventory Management System
Streamline ordering, reduce waste, and gain real-time visibility into your medical supply inventory at no extra cost. -
Discounted Life Time Fitness Adult Membership
Receive a discounted adult membership at Life Time Fitness health clubs, subject to availability.
📦 Bulk Pricing & Multi-Location Support
Managing multiple clinic locations or ordering for a healthcare network? Diamond Plan members receive dedicated account management, consolidated invoicing, and bulk pricing tiers across all locations. Whether you're ordering CLIA-waived rapid tests, PPE, wound care, or exam-room essentials — your Diamond membership ensures consistent pricing and supply across every site.
Ask your account manager about multi-location enrollment and custom volume pricing for your network.
❓ Frequently Asked Questions
Who is the Diamond Plan designed for?
The Diamond Plan is built for independent medical practices, urgent care centers, physician offices, and small-to-mid-size healthcare facilities that want hospital-level purchasing power without the overhead.
How does the 60-Day Free Trial work?
New members can start their Diamond membership with a full 60-day free trial upon special request from the sales team — no commitment required. You get access to all benefits from day one, including the Chartnote AI Max subscription.
How does the Price Match Guarantee work?
If you find a lower price on any medical supply from a verified distributor, we'll match it — guaranteed. Diamond members never need to shop around.
Can I use the Diamond Plan across multiple clinic locations?
Yes. Diamond membership supports multi-location practices with consolidated billing and dedicated account support. Contact us to set up your network account.
What is the best way to buy medical supplies in bulk for a clinic?
The Diamond Plan gives you GPO-negotiated pricing, priority allocation, and net-45 terms — making it the most cost-effective way for independent practices to purchase medical supplies in bulk from a trusted North American distributor.
How does Big Ben compare to other medical supply distributors?
Big Ben Medical Supplies is a major North American distributor specializing in CLIA-waived diagnostics, PPE, wound care, and exam-room consumables. Unlike large national distributors, we offer personalized service, price match guarantees, and membership benefits tailored to independent practices.
Is the Chartnote AI subscription included from day one?
Yes. Your complimentary one-year Chartnote AI Max subscription (valued at $1,188) is activated upon enrollment in the Diamond Plan.
🔒 How do I manage or update my Diamond Plan subscription?
Log in to your Big Ben account portal and navigate to My Account > Subscriptions to update billing details, payment method, or renewal preferences. Your dedicated account manager is also available for assisted changes.
⏸ Can I pause my subscription?
Yes. Diamond Plan members may request a pause of up to 30 days by contacting our support team. Billing and benefit access are suspended during the pause; your membership resumes automatically at the end of the pause window.
❌ How do I cancel my Diamond Plan membership?
You may cancel at any time by contacting our support team at least 5 business days before your next billing date. Cancellations take effect at the end of the current billing cycle — you retain full access to all Diamond benefits through that date. Note: the complimentary Chartnote AI Max subscription will be deactivated upon cancellation.
🤖 What happens to my Chartnote AI Max access if I cancel?
The complimentary Chartnote AI Max subscription is tied to your active Diamond membership. Cancelling before the 12-month period ends deactivates your Chartnote access. Re-enrollment does not automatically restart a new complimentary period — contact us to discuss reinstatement options.
📈 Can I upgrade or downgrade my plan?
The Diamond Plan is our premium tier. To explore other membership options or adjust your plan, contact your account manager. Plan changes take effect at the start of your next billing cycle.
📅 How is billing handled — monthly or annually?
The Diamond Plan is billed on a monthly cycle. Your card on file is charged automatically on the same date each month. Annual billing options may be available upon request — ask your account manager for details.
💳 How do I update my payment method?
Log in and go to My Account > Billing > Payment Methods to add or update a credit card. Changes apply to your next billing cycle. Contact our support team for direct assistance.
⚠ What happens if a payment fails?
You will receive an email notification with instructions to update your payment method. A 5-business-day grace period is provided before membership benefits are suspended. Resolving the payment within the grace period ensures uninterrupted access.
📄 Will I receive invoices for my subscription?
Yes. A detailed invoice is emailed to your billing address after each successful charge and is also accessible in your account portal under My Account > Billing > Invoice History.
🕒 Is there a contract or minimum commitment?
No long-term contract is required. The Diamond Plan is month-to-month with no cancellation penalties. The 60-day free trial (available upon sales team request) has no commitment attached.
🏥 Why Healthcare Facilities Choose Big Ben Diamond
Independent practices and multi-location healthcare facilities across North America trust Big Ben Medical Supplies for reliable supply, competitive pricing, and a distributor that understands the operational realities of running a clinic. The Diamond Plan is how we deliver that partnership at scale.
- ✅ GPO pricing without hospital-system volume requirements
- ✅ Priority supply access during national shortages
- ✅ Zero credit card processing fees
- ✅ Net-45 payment terms for qualified members
- ✅ Dedicated account management for multi-location networks
- ✅ Included AI clinical documentation tool ($1,188 value)
📄 Plan Options
- Monthly Plan — full Diamond benefits, flexible billing
Ready to reduce your supply costs and secure your inventory? Start today and experience the Diamond difference from day one.
